Established in 1927, Terminix International Company L.P. has become one of the most recognized brands in the pest control industry. The company’s reputation was founded on its well-known termite protection services, which still generates 90% of the company’s revenue. It also prides itself on excellent customer service and reviews.
Terminix has been part of the ServiceMaster holding group since 1986. Operating around the country via branches and franchises, it services the pest control needs of 2.8 million customers. Terminix is a leading provider of pest control services in the US, with a 22% market share.
In 1932, Terminix was the first company granted a termite control patent. Since then the company has worked closely with leading entomologists and the world’s top pest control experts. Their research has resulted in scientific publications and led to the development of new pest control products.
Terminix’s head office is in Memphis, Tennessee and holds an A company rating from the Better Business Bureau (BBB).
Terminix technicians are given detailed training on pest identification and treatment methods. At their training facility, the technicians have access to a mock foundation with a wide range of construction types.
Training is not confined to dealing with pests but includes customer service and communication. The emphasis is on repeat business through correct customer interaction.
During 2016, the company’s more than 9,500 employees made a daily average of 50,000 visits to residential and commercial customers.
Company employees are often involved in community projects and are encouraged to take part in the annual ‘We Serve Day’. In the 2016 events, more than 6,800 hours of volunteer work supported many non-profit organizations.
The company’s story started in 1927 when E.L. Bruce started to receive complaints about the hardwood flooring he was manufacturing. His customers complained of rot in the boards but further investigation showed the problem was caused by termites.
To "nix the termites" as he put it, he formed Bruce Terminix Research Laboratory. In 1932, Frank Lyons, a senior chemist at the laboratory, patented the first insecticide specifically for termites. This was marketed under the Bruce Terminix franchise.
In 1955, Bruce Terminix was the first company to offer protection from termites with annual inspections and a guarantee. By 1958, the franchises were offering other pest control services to residential and commercial customers.
Memphis-based Cook Industries bought the E.L. Bruce Company, including the Bruce Terminix division, in 1968. The pest control company’s headquarters have remained in Memphis.
This was followed by a period of expansion both inside and outside of the US, starting with Mexico. In the US, Terminix launched a concession-based program with Sears, Roebuck to operate Sears Termite and Pest Control.
In 1972, the name of the pest control company was changed to Terminix International Inc. to reflect its growing international presence.
ServiceMaster, a holding group focused on home maintenance, purchased Terminix in 1986. Five years later, Terminix bought over the Sears Termite and Pest Control operation.
The company continues its expansion globally and at home.