With over 115 years’ experience in the pest control industry, Orkin has become a trusted household name. The Orkin Man brand is instantly recognizable by the wearer’s white shirt and red epaulets sporting the Orkin logo.
Orkin is a subsidiary of the Rollins group, providing protection against pests in over 1.7 million homes and businesses. It does so through a network of branches and franchises, operated by well-trained technicians. These use the latest tools and technology to eliminate and deter pests.
As part of its pest control research program, Orkin has maintained partnerships with eight universities. It has also worked in association with the Centers for Disease Control and Prevention (CDC) for over two decades sharing expertise to make homes safe from pests.
Orkin takes its community responsibilities seriously. It sponsors various educational programs, helping youngsters differentiate pests from helpful insects. Working with the UN Foundation, Orkin raised money to fight malaria in Africa. It also donated one mosquito net for every mosquito treatment purchased.
In 2005 Orkin obtained ISO 9001 certification for its nationwide quality management systems.
Orkin’s head office is in Atlanta, Georgia and holds an A+ company rating from the Better Business Bureau (BBB).
The Orkin Man is a trained professional, and the company prides itself on their investment in training. Each technician receives a 15-day training program. This gives them the ability to identify pests in homes and businesses, understand their behavior and how to eradicate them successfully. The training is supplemented by videos-on-demand and regular updates via live broadcasts from Orkin TV.
To make sure of the best education in pest control, Orkin runs a 26,000 square foot training center in Atlanta. The center combines realistic setups for home and commercial premises. A 2,400 square foot house and a 13,000 square foot commercial portion give the trainees hands-on experience which they take with them into the field.
Orkin has been recognized for twelve consecutive years from 2002 by their inclusion in the Top 125 list in Training magazine.
The company is bonded. Staff engaged in Orkin commercial pest control are screened and subject to random drug tests. This ensures clients can have complete confidence in them.
Otto Orkin started his career in 1901 by selling rat poison. Known as ‘Otto the Rat Man,’ his services were in high demand. In 1926, his business became the Orkin Exterminating Company and opened its head office in Atlanta.
The company grew rapidly, with only a slight slowdown during World War II. By 1950, Orkin had 141 branches with over 1,000 employees. Expansion continued until the end of the 1950s when increased pesticide regulations led to a slowdown in the company’s growth.
In 1964, the company was acquired by Rollins, Inc. Under new leadership, changes were made to streamline operations and improve service.
The 1990s saw a return to rapid growth, along with the introduction of new pest control techniques. Various environmental initiatives were launched and advertising was increased.
Orkin is committed to improving its customer service, as demonstrated by the new customer service tools rolled out at the end of 2016. These include BOSS, a technologically advanced CRM software, which enables technicians to respond more quickly. The company will undoubtedly continue to expand nationally and internationally.